FREQUENTLY ASKED QUESTIONS
Upon placing your order, we will send you a confirmation email. A member of our Customer Service Team will then check your order and the delivery information to make sure that everything’s correct. From there your goods will be picked and packed, and sent out from our warehouse. Once that happens your card will be charged, your order will be sent out and you’ll receive a confirmation of dispatch email.
How can I solve a problem with my orders?
While it doesn’t happen often, sometimes we can make a mistake. If there’s a problem with your order, or the goods themselves, let us know straight away.
Why am I not receiving email confirmation messages?
If you’re confident you entered your email address correctly, then it may be your junk mail filter doesn’t like our email address. Some web-based email services, such as Yahoo, Google and Hotmail, block emails from unknown senders. Firstly, check your junk mail folder. You may also need to add us to your address book to ensure our emails arrive in your inbox.
PAYMENT AND SECURITY
Credit/debit cards such as master card, visa card, verve card
What type of mode of payment is not accepted?
Payment on delivery, payment through paypal
How safe is it to shop at Omowunmi store?
As safe as it possibly could be. Any information you give us is stored securely and confidentially and we maintain the highest levels of security. It is very safe and secured due to the security measure we have put in place.
Do we pay on Delivery?
No, we do not accept payment on delivery, all payment should be made either via online mobile banking transfer or payment done through our website.
Can you cancel your order after making delivery?
Yes, you can as long as the cancelation is done when you are called to confirm your order but cancellation is not allowed except on strong basis of Dress fitness and size.
How long will it take before my clothing are shipped to me?
- PICK-UP IN STORE FREE In the store of your choice in 3-5 business days
- STANDARD 4.95 USD / FREE (Orders over 50 USD) In 2-4 business days.
- EXPRESS 9.95 USDin 24-48 hours (business days).
Can I get refunded after I have made payment?
No, you can’t be refunded after delivery except on very strong reasons which must be clearly stated and must not be traced to the user has been responsible.
What happens after I have placed my Order?
Upon placing your order, we will send you a confirmation email. A member of our Customer Service Team will then check your order and the delivery information to make sure that everything’s correct. From there your goods will be picked and packed, and sent out from our warehouse. Once that happens your card will be charged, your order will be sent out and you’ll receive a confirmation.
What are the delivery options and policies?
Getting your goods to you swiftly and safely is of utmost importance to us. That’s why we entrust our deliveries to carefully selected couriers. It’s also why we ask that your order be signed for.
NB – None of our couriers are able to leave your order at your local Post Office. If you miss a delivery, a card will be left letting you know how to arrange another delivery or pick up your order in person.
Costs depend on your location, how quickly you’d like your package and what you’ve ordered.
What of If I make payment and want to cancel my order?
It is possible, a refund will be made as long as it is done under 24 hours of the order. Unless you have asked us to cancel your order, we will only ever cancel orders when we run out of a particular item. If this does happen, please accept our apologies for being a bit slow on the uptake and we hope that you can find something else that you like. Of course, any money that you have paid will be refunded to you on your original method of payment.
RETURN AND EXCHANGE
If we’ve made a mistake with your order or you have any issues with the goods themselves, the first thing to do is contact omowunmi Customer Service Team: Email us: firstname.lastname@example.org Call us: +(234) 8175151515.
What do I do if I have a complaint?
If you have a compliant, contact us let us help you fix the compliant as long its within our power.
WORK WITH US
Contact us lets discuss entensively to know what will be mutually beneficiary to both parties